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Policies & Rules

**For all rentals we require a $150 NON-REFUNDABLE DEPOSIT from any major credit cards. This deposit secures your date and is also held for incidentals. The $150 DOES NOT GO TOWARDS YOUR FINAL BALANCE. Your FINAL BALANCE IS DUE 3 DAYS PRIOR TO YOUR EVENT. The $150 will be returned to you 24-48 hours after your event. **

 

Deposit Deduction Prevention: Please be aware of the following rules to ensure full deposit is returned. 

RULES TO BE AWARE OF:

1.) Maintaining Cleanliness/No Messy Items 

There is no food/ drinks/ messy items allowed in the play area. No water play is allowed inside the play area. No shoes are to be worn, This is a sock zone only. Face Paint, Confetti, Food, Cake & Ice cream, Candy, Shoe prints and excessive dirt will be subjected to up to $150 cleaning fee. If items are excessively dirty or damaged due to mess there will be a cleaning fee of up to $150 deducted from your deposit. 

 

2.) Late Fee Policy.

The time of pick up is provided to you the day of event, and during drop off. At the time of pick up all children should be removed from the play area and ALL ITEMS MUST BE RETURNED BACK INTO THE PLAY AREA, ALL BALLS MUST BE RETURNED BACK IN THE BALL PIT.In addition, during pick up the pathway to your setup must be clear and free of vehicles and crowd to ensure we are successfully able to retrieve items. If this rule is not followed renter can be subjected to up to a $150.00 late fee.

 

3.) Missing or Damaged items.

The renter will be billed the full cost of the lost or damaged item.

4.) We require a Clean, Dry , Flat surface for setup.

In order to have an outdoor setup you must submit a photo/video of where setup will tale place.We will not set up equipment on dirt, gravel, patchy grass, wet grounds or an uneven surface.Concrete, Lowcut grass, Turf grounds. Stone/Brick are highly recommended. 

5.) Rules to follow the Day of your Event 

Our play areas are designed for toddlers ages 0-6 up to 10 children at 1 time.  We have toddler size equipment that can only handle the weight of toddlers. Please follow age requirement rules. Children need to be supervised while playing in the soft play area. Make sure to keep an eye out on all children in the play area at a time. We are not responsible for any injuries.

 

6. Logistics Rule*

For events that require an elevator, long pathway, stairs or steep hills for access, a logistics fee will be charged. Please inform of this information during the booking process. For venue events with a limited time access and are only provided with a one hour time frame for pickup and drop off. Failure to mention will result in a $15o logistics fee  

Cancellation Policy 

In the event of a cancellation, ALL DEPOSITS ARE NON-REFUNDABLE UPON BOOKING.

We understand life happens and some things are sudden and out of our control. We will allow a rescheduled date if we are notified at least 4 days before your event. Your same deposit will go towards the rescheduled booking. 

If notified 24-48 hours prior to your event, your deposit will be kept and will not be allowed to use for a rescheduled date. A new deposit will be required. In the event you have fully paid for your event, a reschedule will be allowed upon availability. 

Weather Policy

If there is a high chance of rain, we require an indoor setup or a tent to cover the ENTIRE play area 

We understand that things happen, and a change of weather is sudden and out of our control. If you'd like to cancel due to the weather, we will allow rescheduling based on availability. 

Please let us know 24 hours in advance if you are rescheduling your party. Failure to do so before 24 hours will result in there being a $100 Reloading Fee.

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